UK - Standard delivery - Royal Mail 48 hour tracked and signed for £4.95
Standard delivery for orders weighing above 2kg, (eg. more than 2 x Blue Plaque plates) - Next day courier £7.65
Europe - tracked and signed for, approximately 5-7 working days, £13.10
Rest of the World - tracked and signed for, from 7 –10 working days, £15.40
Please let us know if you need your product by a certain date - we will do our best to accommodate.
The shipping fee will automatically be updated at the checkout, based on the delivery address information that you enter. Worldwide delivery times will vary. We will not be held liable for any loss caused to you by late delivery. Please contact us as soon as possible if your item doesn't arrive when expected, and we will investigate.
If customers wish to change an order once placed email us immediately on firstname.lastname@example.org and we will endeavour to help.
Duties and Taxes
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Product Of Your Environment (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
We have every confidence in our products. However, if you are in any way dissatisfied with your purchase, please return it to us within 7 days in its original condition, for a refund or replacement. If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 7 working days - for a full refund. The customer is liable for all shipping costs, also please make sure you have proof of delivery as we cannot refund you for lost goods in transit.
If a breakage should occur, please do not throw the item away. Please inform us within 7 days of receiving the goods and keep it in it's packaging, otherwise we cannot be held responsible for any damages as the shippers might want to collect the items. In addition to this photographs are a great help to us, so please keep the faulty goods until we have resolved the issue.
When you make an order through the website you will be directed to the checkout where you can pay by paypal using either your paypal account OR your debit/credit card.
To place an order over the phone please call +44 (0) 7775621255
As with all shopping websites, we collect personal information from you when you make a purchase from our shop.
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order and to inform you of any delays or problems.
When you place an order, we will require your name, e-mail address and delivery address. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote.
We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. Product Of Your Environment will not pass on private data to third parties for marketing purposes. Productofyourenvironment.co.uk does not store any customer's financial information.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If, however you would rather not receive this information, please send an email to email@example.com
IMPORTANT: We hope you will enjoy using your product everyday. Please read carefully before using this product for the first time. Special dishes require special care for a long life in the best condition possible. Our Fine Bone China products are very durable and when properly cared for, will last many years.
STORING FINE BONE CHINA - VERY IMPORTANT
Avoid storing plates directly on top of each other, as this can scratch the surface. Use plate dividers or napkins to separate each plate. A purpose china storage protector is recommended Do not scratch your china by scraping pieces across each other Do not slide plates out from the bottom of the stack as this can scratch the surface; always lift from the top
When hand washing do not stack plates in the sink as this can scratch the surface When hand-washing avoid using scouring pads and/or abrasive detergents It is safe to clean your fine bone china in a dishwasher if the following guidelines are followed: Load the washer so that the pieces do not touch each other, to avoid the risk of scratching Wash at 149°F maximum and use the 'short wash' cycle Let the rinse cycle begin immediately once the wash water drains to flush away detergent deposits which will form if allowed to dry on items.
If stains occur most can be removed by soaking the item in warm water before washing For stubborn stains, use a mixture of bicarbonate of soda, water and vinegar or simply dissolve 1 tablespoon of baking soda in with the warm water Warning: Using strong chemical cleaners or rubbing with abrasive materials may result in product damage.
Fine Bone China should not be used for cooking purposes. Fine Bone China is not recommended for use in the freezer Microwaving is not recommended as it may cause damage in the long term.
Our tea and dinnerware is made for everyday use. All new patterns are put through an exhaustive series of tests to ensure that colours are as hard-wearing as possible. Quality checks are constantly carried out to monitor the ability of the ware to resist the rigours of day-to day use. Enjoy!
Terms and conditions
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When you access this site, you acknowledge that you have read and agree to abide by the terms described below.
Limitation of liability
Any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material, or use of this site.
You may view and print out our pages for the sole purpose of buying a product or products. The copyright belongs to Product Of Your Environment. You are not permitted to use pictures, logos, graphics, text or descriptions on our site for any other use without written permission from our studio.
These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.
When placing an order with productofyourenvironment.co.uk you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.
We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order.
We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.
Productofyourenvironment.co.uk can only be held liable for loss up to the cost of the product(s) purchased.
We will not be responsible for any losses resulting from your use, or your inability to use our website
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